Return & Exchanges
In spite of these variables, at Pioneer Impex we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
- Personal care/beauty products
- Discounted products (all items listed under SALE category)
Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
- You can e-mail us at sales@pioneerimpex.co.in within 10 days from the date of delivery.
- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- We request you to maintain the original packaging of the items to be returned
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- The items for reverse pick up will be picked up within 5 business days from the date of request.
- In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Return Policy:
Pioneer Impex reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
- You can return/exchange in 30 days after date of delivery, But under the condition that Pioneer Impex customer service is intimated within 10 days of delivery of the goods to your address.
- Pioneer Impex will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
- Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.