{"id":561,"date":"2026-10-27T07:12:01","date_gmt":"2026-10-27T07:12:01","guid":{"rendered":"https:\/\/pioneerimpex.co.in\/shop\/?page_id=561"},"modified":"2026-10-27T07:12:01","modified_gmt":"2026-10-27T07:12:01","slug":"help-faqs","status":"publish","type":"page","link":"https:\/\/pioneerimpex.co.in\/shop\/help-faqs\/","title":{"rendered":"Help &#038; FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column]<div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0 \"><div class=\"porto-u-main-heading\"><h2   style=\"font-weight:600;font-size:22px;\">Help &amp; FAQs<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"margin-bottom:15px;\">\n<\/div><div class=\"porto-u-heading-spacer line_only\" style=\"height:1px;\"><span class=\"porto-u-headings-line\" style=\"border-style:solid;border-bottom-width:1px;border-color:#979797;\"><\/span><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221;][vc_column]<div class=\"porto-faqs porto-faqsco50 wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_qtnr\">\r\n\r\n\t\t\t\t\t<ul class=\"faq-filter nav nav-pills sort-source\">\r\n\t\t\t\t<li class=\"active\" data-filter=\"*\"><a>Show All<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"billing-and-payments\"><a>Billing and Payments<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"returns-exchanges\"><a>Returns &amp; Exchanges<\/a><\/li>\r\n\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<hr>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq returns-exchanges post-688 type-faq status-publish hentry faq_cat-returns-exchanges\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>When are Refunds provided?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">When are Refunds provided?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-04-02T11:01:49+00:00<\/span><p class=\"wp-block-paragraph\">Once the return order has reached the warehouse, the refund process will be initiated within 48 hours.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq returns-exchanges post-687 type-faq status-publish hentry faq_cat-returns-exchanges\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>When are returns not possible?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">When are returns not possible?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-04-02T11:01:49+00:00<\/span><ul class=\"wp-block-list\"><li>Return needs to be initiated within 10 days from the date of delivery.<\/li><li>Item(s) of the order should not be used.<\/li><li>The tags of the items should be intact and not removed.<\/li><\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq billing-and-payments post-686 type-faq status-publish hentry faq_cat-billing-and-payments\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How do I pay using Net Banking?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How do I pay using Net Banking?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-04-02T11:00:17+00:00<\/span><p class=\"wp-block-paragraph\">You can pay through your Net Banking account with ICICI, HDFC, IDBI Bank, Axis Bank, OBC, SBI and 30 other Indian banks.<br>On the payment page, choose Net Banking as your preferred mode of payment and click to place your order.<br>This will take you to the banking site where you will need to enter your bank login details (Net Banking User ID and Password) and the transaction password. Once successful, you\u2019ll receive a confirmation and your order will be processed.<br>We support all major banks.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq billing-and-payments post-684 type-faq status-publish hentry faq_cat-billing-and-payments\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Are there any hidden charges when I make a purchase on pioneerimpex.co.in?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Are there any hidden charges when I make a purchase on pioneerimpex.co.in?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-04-02T10:59:22+00:00<\/span><p class=\"wp-block-paragraph\">There are no hidden charges and the prices shown against each product are the final ones.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq billing-and-payments post-685 type-faq status-publish hentry faq_cat-billing-and-payments\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is it safe to use my credit\/debit card on pioneerimpex.co.in?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is it safe to use my credit\/debit card on pioneerimpex.co.in?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-04-02T10:58:37+00:00<\/span><p class=\"wp-block-paragraph\">All credit card and debit card payments on pioneerimpex.co.in are processed through secure and trusted payment gateways. pioneerimpex.co.in does not store or capture any credit card or net banking related information. 3D secure password service is used by banks for online transactions, providing an additional layer of security through identity verification.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-561","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"All credit card and debit card payments on pioneerimpex.co.in are processed through secure and trusted payment gateways. pioneerimpex.co.in does not store or capture any credit card or net banking related information. 3D secure password service is used by banks for online transactions, providing an additional layer of security through identity verification.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/pioneerimpex.co.in\/shop\/faq\/is-it-safe-to-use-my-credit-debit-card-on-pioneerimpex-co-in\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Safe Shield - Medical &amp; Surgical Products Online\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Is it safe to use my credit\/debit card on pioneerimpex.co.in? 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